Is Townsquare Interactive Helping SMBs — or Hurting Them?

We created this site to give business owners the full picture — based on real experiences, verified reviews, and firsthand stories.

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We've heard from many business owners who say they were misled, underserved, or outright ghosted by Townsquare Interactive. This site brings together public reviews, client feedback, and our personal observations from years in the digital marketing space.

You'll find nothing here that hasn't been said before — we're just making it easier to find. Read for yourself and make an informed decision.

Disclaimer

This is an independent review and opinion site. We are not affiliated with or endorsed by Townsquare Interactive. All opinions expressed are based on personal experience or publicly available sources.

What People Are Saying — Unfiltered

Here's what real clients have said about their experiences with Townsquare Interactive, from sites like BBB, Yelp and Trustpilot.

BBB Review - Customer complains about poor phone support, bogus dashboard data, control issues over website and hosting, and predatory cancellation tactics

Product Issues: Poor support, bogus data, predatory cancellation tactics (May 2025)

Yelp Review - Bill M. from South Jordan, UT: Paid $9000, got only 2 new clients in 3 months

Poor Results: Paid $9000, got only 2 clients in 3 months (Jul 2025)

BBB Review - Website not delivered within promised 30 days, sent to collections after canceling payment due to breach of contract

Sales Issues: Website not delivered after 40 days, sent to collections (Apr 2025)

Yelp Review - Ale F. from Newark, NJ: Paid 5 months with no clients, website deleted when stopped paying

Service Issues: 5 months no results, website deleted after cancellation (Jul 2025)

Trustpilot Review - Greengo Construction: $700/month for 4 months with no results, harassed after cancellation, domain hijacked

Service Issues: $700/month for 4 months, no calls, domain hijacked after cancellation (Jun 2025)

BBB Review - No customer traffic from website, wrong address, website taken down in retaliation, claiming $1000 fake debt

Billing Issues: Website taken down in retaliation, fake $1000 debt claim (Mar 2025)

Yelp Review - Michael T. from Vancouver, WA: Pays $650/month with no personal attention or business advance

Service Issues: $650/month, no personal attention, no business advance (Apr 2025)

Sales Issues: Charged $299 for unneeded services, created duplicate website (Jun 2025)

BBB Review - Failed to fix Google My Business suspension, provided deceptive content that caused further suspension, denied refund

Service Issues: Failed Google My Business fix, deceptive content, refund denied (Mar 2025)

Yelp Review - Scott E. from Wauchula, FL: Paid $1672 for SEO and website, took down website after cancellation

Service Issues: Paid $1672, website removed after cancellation (Jun 2025)

Trustpilot Review - Customer: Paid $700, read negative reviews same day, tried to cancel next day but company refused refund

Billing Issues: Paid $700, cancelled next day, refused refund despite no work done (Jun 2025)

BBB Review - Did not follow through on website design requests, extremely difficult to get changes made, impossible to reach anyone for support

Customer Service Issues: Impossible to reach support, difficult to get changes (Mar 2025)

Yelp Review - Trevor L. from Bethel Heights, AR: Lied about results, locked domain for 60 days as retention tactic

Service Issues: Lied about results, locked domain for 60 days without consent (Apr 2025)

BBB Review - Attempted to cancel before due date, email didn't go through, unwilling to prorate month despite not performing services

Sales Issues: Unwilling to prorate cancellation despite no services performed (Feb 2025)

Yelp Review - Victor R. from San Francisco, CA: Scheduled meeting with someone who doesn't work there anymore

Service Issues: Scheduled meeting with non-existent employee (Jun 2025)

Trustpilot Review - Scott Peters: Company hijacked website, didn't deliver promised services, harassment during cancellation

Service Issues: Website hijacked, services not delivered, harassment during cancellation (May 2025)

BBB Review - Six months of attempting to cancel, charged for services not received, company chose litigation over refund or service delivery

Service Issues: 6 months trying to cancel, company chose litigation over refund (Feb 2025)

Yelp Review - Raymond V. from Rosendale, WI: Paid $600/month, promised no 4th month charge but billed anyway, dashboard showed zeros

Billing Issues: $600/month, billed despite promise not to, dashboard zeros (May 2025)

Trustpilot Review - Anonymous: Company using AI to generate content instead of providing tailored human-written content

Service Issues: Using AI-generated content instead of promised tailored writing (May 2025)

BBB Review - Tried to cancel multiple times, company keeps taking money out and refuses to refund

Service Issues: Multiple cancellation attempts, keeps billing, refuses refund (Feb 2025)

Yelp Review - Wes R. from Denver, CO: Predatory sales targeting vulnerable small businesses, under delivered on promises

Sales Issues: Predatory sales tactics, under delivered promises (Apr 2025)

Trustpilot Review - Nick: Website slapped together with grammar issues, billed immediately after cancellation attempt

Service Issues: Sloppy website with errors, immediate billing after cancellation (Apr 2025)

BBB Review - Paid $750 for towing business traffic, got no calls, attempted early cancellation, threatened with collections

Service Issues: Towing company paid $750, got no calls, threatened with collections (Jan 2025)

Yelp Review - Wade S. from San Francisco, CA: Lock up Google and website, refused refund 2 days over deadline

Service Issues: Locked Google/website access, refused refund over 2-day deadline (Apr 2025)

Trustpilot Review - Jonathan Hinkle Sr.: Paying car note monthly for misspelled words and incomplete content, no results

Service Issues: Monthly payments for misspelled content, no results, broken promises (Mar 2025)

BBB Review - Outrageous fees and attorney costs for HOA payments, $400 attorney fees for being late on $83.20 payment

Billing Issues: $400 attorney fees for being late on $83.20 HOA payment (Jan 2025)

Yelp Review - Adam N. from Deposit, NY: Website slapped together with errors, billed immediately after cancellation

Service Issues: Sloppy website with errors, immediate billing after cancellation (Apr 2025)

Trustpilot Review - Christopher Ramsey: Company lied and caused Google Business page verification issues, took money again

Service Issues: Lied about services, caused Google verification issues, took money twice (Feb 2025)

BBB Review - Charged $1300 for horrible website, continued billing after multiple cancellation attempts, calls company corrupt thieves

Product Issues: Charged $1300 for horrible website, continued billing after cancellation (Jan 2025)

BBB Review - Paid $450 for website management, misled about services, no work done after a month

Service Issues: Paid $450 for website management, misled about services, no work done (Dec 2024)

BBB Review - Terrible website performance, agreed to free month to fix issues but still charged anyway

Billing Issues: Promised free month to fix website issues, charged anyway (Nov 2024)

BBB Review - Misled about website ownership, wrong advertising categories, promised $1500 refund never received

Product Issues: Misled about website ownership, wrong advertising, $1500 refund never received (Nov 2024)

BBB Review - Requested to stop month-to-month service, still charged after account closure confirmation

Service Issues: Month-to-month service, still charged after confirmed account closure (Oct 2024)

Know Your Rights

How to spot misleading agency behavior and protect your business

What a Legitimate SEO Agency Should Provide

✅ Transparent reporting with measurable metrics

✅ Regular communication and updates

✅ Clear contract terms with reasonable cancellation options

✅ Realistic expectations about results and timeframes

✅ Case studies and verifiable references

Red Flags in Digital Marketing Contracts

⚠️ Long-term contracts with severe cancellation penalties

⚠️ Guarantees of specific rankings or results

⚠️ Vague deliverables without measurable outcomes

⚠️ Upfront payment for the entire contract period

⚠️ Ownership claims over your website or content

FTC Consumer Protection Resources

The Federal Trade Commission provides resources to help small businesses avoid scams and deceptive practices.

About This Site

FrownSquare.com is a review and commentary site created by a group of web professionals concerned with unethical behavior in our industry.

This site is not affiliated with Townsquare Interactive, and all views expressed are protected under the First Amendment as opinion or fair use of publicly available information.

We believe in transparency and ethical business practices in the digital marketing industry. Our goal is to help small business owners make informed decisions based on real experiences and publicly available reviews.

If you believe we've misrepresented something, we invite you to also share your experience with Townsquare Interactive on BBB, Yelp, or Trustpilot.

Stay Protected

Always research digital marketing companies thoroughly before signing contracts. Your business deserves better.